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Terms & Conditions

  • DELIVERIES:
    Hediard Singapore Pte Ltd only delivers to local addresses. For all other countries please contact our Hediard International at www.hediard.com
    Singapore deliveries are on working days (excl public holidays). Delivery time and dates depend on selection. Please refer to details in shopping cart. 
    Only one delivery per order is accepted. All multiple addresses deliveries will be charged separately before order can be processed.
    All delivery options are adapted during checkout to the content of your shopping cart. You can review more options in our FAQs here.

  • CHECKOUT:
    All instructions must be present in your order. Due to intensive assembly work, Hediard does not guarantee that additional instructions by e-mail can be followed on time before delivery.

  • PAYMENT:
    Goods are only delivered once full payment has been confirmed.

  • RECIPIENT CONTACT NUMBER:
    A valid phone number must be provided for the recipient during checkout, food items are only delivered if the recipient has been informed and that he is available.
    In case the recipient remains unreachable for delivery of food items after 2 weeks, Hediard reserves the right to release the stock and will contact the buyer to confirm another (chargeable) delivery date. There is no refund under any circumstance for perishable goods. Hediard can also not guarantee that after releasing the stock, the same items will remain available again.

  • SELF-COLLECTION:
    If you select "Pickup from workshop"/"Click-and-collect", our team will contact you for collection at Hediard Collection Center: 2 Kallang Avenue, CT HUB #05-01, Singapore 339407 (Tel: +65 6838 1796 - Mon-Fri: 10.00am-5.00pm).
    You have 10 work days from the date of confirmation to collect your items. Note that expired products will not be replaced in case of late collection within this delay.
    All unclaimed orders are subject to a SGD 15.00 admin fee deductible from the refund of the uncollected items.

  • PRODUCTS AVAILABILITY:
    In case of a product design change or stock shortage of a specific model, we may replace the product by a similar one or upgrade (at no charge) your hamper to product(s) of a higher value. If you do not want a replacement product, please clearly indicate it in the "comments" field before you validate your order and we will contact you to adjust accordingly. Note that stocks can take up to 3 weeks to reach Singapore.
    Products and gifts photos are non-contractual and for illustration only. 

  • RETURNS:
    Hediard does not accept returns.