Return & Refund Policy
Thanks for shopping at Hediard Singapore eBoutique. If you are not entirely satisfied with your purchase, we're here to help.
You have 3 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Hediard reserves the right to refuse a product considered as a fragile food item.
- your item must be in the original packaging,
- have the receipt or proof of purchase,
- not be a perishable item or food.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment minus a processing fee of SGD 9.00.
- You will receive the credit within 7-10 work days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.
The initial cost of shipping in non-refundable.
You have 1 hour from the time of payment confirmation to cancel your order HERE. Please note that if/once your order cancellation has been accepted, there is a SGD 9.00 processing fee for cancelling your order and refunding the payment.
If you have any questions on how to return your item to us, contact us here.