Return & Refund Policy

Thanks for shopping at Hediard Singapore eBoutique.

If you are not entirely satisfied with your purchase, we're here to help.


Returns

You have 3 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must:

  • be in the original packaging.
  • have the receipt or proof of purchase.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within 7-10 work days, depending on your card issuer's policies.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. 

The initial cost of shipping in non-refundable.


Contact Us

If you have any questions on how to return your item to us, contact us here or call +65 6333 6683 or email your return request to return@hediard.com.sg.