My First Order
Welcome to Hediard Singapore eBoutique. We would love your first shopping experience here to taste as good as our products do.
We will accompany you throughout your visit with us:
- How do I select items to purchase?
As you browse through the eBoutique, click on the "add to cart" button below items in a product list or on the main product page.
- One of the products I want is out of stock, can I pre-order it?
When a product is on stock shortage, you can request to be informed about the date of the next batch arrival from Hediard Paris. This is not a pre-order, but it will help you make a decision to either switch to another products to be delivered at a specific date or wait for the next shipment.
- How chan I check my shopping cart?
Your cart is automatically updated with all the products you add and the subtotal is always visible to the top-right corner (for desktop and tablets) of the page.
- How do I remove or add quantities of an item in my shopping cart?
Click the cross to remove items or click on "view cart" to access your full cart and modify the quantities.
- How do I make a payment ?
Click on "Checkout" at the top right corner of the page to fill-up your details and select one of the available (secured) options from Visa, Mastercard, American Express, and more debit and credit card depending on the country you are connecting from to Cheque and Bank transfer payments.
- How safe is online payment?
- How do I know my payment has been confirmed?
Once you make your payment online, please wait for the confirmation page. Once you return from the payment portal to our wesbite and that your payment has been validated, you will receive and email with your tax invoice, order details and delivery instructions.
- Can I return products that have been already delivered?
Please check the Return & Refund policy here
- I need to deliver to another country than Singapore but the delivery options are not visible, what can I do?
Hediard Singapore only deliver locally, for all other countries, please contact us HERE and we will put you in contact with the relevant Hediard International department.
- How do I set my delivery is different from my billing address (I want to send my order as a gift)?
You can add as many recipients in your account address book as you want for future use. Just select "I want to use a new address" to create a new one. Do not forget to select that new address before you validate your order.
- Can I add a greeting card to my order?
Yes, we offer a custom message greeting card with gift orders. Simply fill-up your text in the corresponding field on the checkout page together with any specific instructions you may have.
- I have a coupon code, how can I use it?
First you need to login to your account or create one if you do not have one yet. Then during checkout, enter a valid code in the corresponding box and "Apply". To make sure that the code is correct, the easiest is to copy and paste. Just make sure that there is no space at the end as it would be considered as a character and would not work.
We hope that you will enjoy shopping with us here, we thank you again for your visit and hope to see you around again soon.
In case you still have questions, we will be happy to answer them. Simply please contact our customer support staff at (65) 6333 6683 during working hours or chat with one of our available specialists using the chatbox available on every page of the.
Your Hediard eStore team.