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FAQ

Order & Delivery

Depending on the selected option during checkout, delivery varies between a few hours (Priority orders placed before 2.00pm) to a few days for non-urgent deliveries (week days except public holidays). You make your selection during checkout.

For seasonal FREE deliveries T&Cs, please check the DELIVERIES page.
Alternatively, you can pick-up at our workshop when the order is ready for collection. This option is available during check-out.

All our online orders are directly delivered to your recipient or can be picked-up at our workshop (opening hours indicated during checkout).

We may have multiple collection addresses in the future, but due to the fragile nature of our gourmet goods, we prefer to keep a strict control over the delivery chain and make sure the recipient is fully satisfied with our products.

You should have received an email with your order and instructions summary within a few minutes.

In case you have not, please:

  • add @hediard.com.sg to your senders whitelist and/or
  • check your spam folder and/or
  • email us so that our team can check in case there was a typo in your email address. We will correct this for you in your order history and account.

You are currently visiting Hediard Singapore's website.

We only deliver locally. For all other countries, please contact us here

There is no minimum order, but please note that some of the shipping and payment options are only available above certain amount of orders.

Same applies for FREE delivery when available.

You can reach us by filling-up the following link or by contacting us at the numbers available here

Please make sure you type it in the correct box, those two are not interchangeable.

Also, if you use "copy and paste", it can happen that there is a space at the end of the coupon. This being considered as a character, it makes the coupon unusable. Try again by typing it instead.

You will need to login before you can use the coupons or vouchers.

Signup coupons are limited to one per customer. Multiple registrations with different emails will be declined during purchase.

As long as you order has not been prepared, yes.

But as a measure of precaution, it is better to email our team for this by replying to your order confirmation email.

Hediard management reserves the right to accept your cancellation and apply cancellation fees in some cases.

During checkout, you have the option to add a personal note to the recipient. This note will be printed on a Hediard gift card and attached to or inserted inside the gift.

In rare cases, the recipient is unreachable when we reach the place.

The delivery is then sent to our Pick-Up location, representing an extra trip cost for Hediard, and is made available to the recipient. We therefore do not refund the delivery that was done. Please remember that, when you place your order, it is still your responsibility to ensure that someone will be available to receive the goods, and it is ours to make sure your order arrives in good conditions. Remember that a round trip in Singapore can represent up to 50km, which can take up to 1.30 hours both ways with dense traffic.

If the delivery is not possible (vacant or unreachable recipient, change of address), it is the sender's duty to make sure what he or she buys is reaching someone available. Please remember that our team strives to provide excellent services, but that we rely on the information you provide during checkout and your delivery instructions. 

Like most industry leaders, having to re-deliver is subject to a recharge fee equivalent to up tp a first delivery.

We know how important for you this delivery is, so we have a few options:

  • Redeliver to the original address or redirect to a new one (you can purchase a new delivery HERE)
  • Make it available for your recipient at our collection center (CT HUB)

All orders placed at Hediard Singapore reach their destination unless there is missing information in which case we always contact you.

Delivery date:

We will follow your delivery instructions during checkout as well as the select delivery speed choice.

Delivery Time:

As a large percentage of our clients offer Hediard as a premium gifts, the time and date the recipient will be available (home/office) is usually unknown.

We always reach him/her at5 the phone number you give us before our delivery staff proceeds as the container can include fragile items to be kept under temperature controlled environment.

Payments

Depending on the amount of your purchase, we have selected secure payment options for the safest possible purchase experience:

  • VISA and MASTERCARD credit cards (in partnership with Smoovpay)
  • PAYPAL and all other CREDIT and DEBIT CARDS (using the PayPal secured portal)


      (and more depending on your country)

  • CHEQUE PAYMENT or BANK TRANSFER (instructions will be provided at checkout)

We strive to keep your transaction secure: With 3-D authentication, your bank will only process the transaction after your One-Time Password (OTP) acknowledgement.

3D Secured is verified by Visa and MasterCard® SecureCode™ and directly managed by payment our partners.

We do not store your sensitive (payment) data.

For all payments using Paypal portal, you can either contact your bank for verification of credit availability or PayPal Singapore at +65 6510 4650

Alternatively you can go back to the checkout page and select another mean of payment.

Billing & Tax Invoice

Yes, when your order has been confirmed, an invoice is automatically generated and emailed to you. You can also at any time download your past invoices:

  • access your orders history here  
  • click on the blue Download PDF invoice icon

Reward Points

Reward points earned may vary depending on the type of product. They are indicated on each product page next to the product code under "Reward Points:"

Simply login before you checkout and add your points then "APPLY REWARDS"

If a product can be purchased using your reward points, the number of points required is indicated on the product page as "Price in reward points:".

In case you do not have enough points, you can of course pay for the remaining amount using your usual payment method.

Reward points are valid for a period of one year from order confirmation and will expire automatically after this period.
It is recommended that you check your account details here once in a while.

  • All reward points accumulated on your Hediard Singapore eStore account are exclusively valid for redemption online at www.hediard.com.sg.
  • The online reward program is exclusively developed for your online purchases, not for retail.
  • You can use exclusively your reward points in your Hediard Singapore online account.

Returns, Refund & Special offers

Food items are not exchangeable or returnable unless pre-approved by the management for exceptional reasons (proven DOA).

We only accept returns of accessories and valuables if returned in their original condition.

Returns can be returned at your own cost within 72 hours from delivery after you have received a return confirmation from Hediard Singapore.

You will receive a refund for the valid products once received within 3-4 work days through your payment method.

Customer returns at his own expense or can drop the product at Hediard collection center.

Products will only be accepted with proof of return approval by Hediard.

You need to: send a return request email to returns@hediard.com.sg with:

  • Invoice number and date of purchase
  • Picture of the damaged product and explanation

Hediard Singapore reserves the right to invalidate a return depending on the handling circumstances.

If you do not receive an answer from us within 24 hours (WD), you can contact us at +65 6333 6683

Our special offers section contains a list of items for clearance (previous collections) and products with a short term 'Best before' dates to be used shortly.

Discounted products are not exchangeable nor refundable.

Ingredients & Certifications

Hediard chocolates bars are considered gluten-free (<20 ppm of gluten, suitable for intolerant people) except chocolate bonbons.

We recommend people for whom gluten is a health concern not to consume chocolates as they may contain traces of gluten.

Hediard products sold in Singapore come from Hediard Paris, we have an obligation to remain secular, pleasant to all and therefore we have no particular certification of any religious nature.

Our chocolates neither use animal-based gelatin nor alcohol.

Most of the individual products have ingredients indications next to the product description. They are also available in our retail outlet.

Chocolates may contain traces of peanuts and other nuts, gluten, and egg proteins. It is therefore not recommended for people with allergies.

Yes, all of our chocolates are GMO free.

Absolutely. Even though Hediard always withdraws expired products from its channels, if you kept our chocolates for a long period of time, it doesn't go bad and can be enjoyed months after its expiration date. Please note that this is not the case with Bonbons or Truffles for which it is more important to follow the expiration date. due to the ingredients used .

We recommend conserving them in a cool place (between 14° and 18°C) away from direct sunlight. Possible storage solutions include placing the products in a cool area or in the vegetable compartment of your refrigerator, provided you keep them in the original packaging, wrapped carefully in a tightly sealed plastic bag.

The chocolates should be removed from the refrigerator about two hours before tasting to enjoy their full flavor.
Most importantly, chocolates are sensitive to strong temperature variations. Try to always keep them under a constant temperature.


What does it mean when the chocolate has white traces at its surface?

Even though our chocolates are preserved and transported in strict temperature-controlled conditions, your own environment or transport may generate a slight white fat "bloom" on the chocolate. Chocolate that has "bloomed" is still safe to eat (non-perishable food due to its sugar content), but may have an unappetizing appearance and surface texture. You can simply melt the chocolate down, then pour it into a mould to allow it to bring the fat back into the solution.